Shipping Policy

Last Updated: 16 November, 2023.

1. Order Processing:

  • Orders are processed and shipped within 1-3 business days of receipt, excluding weekends and holidays.
  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods:

  • We offer standard and expedited shipping options during checkout.
  • Standard shipping typically takes [X] business days, while expedited shipping takes [Y] business days, depending on your location.

3. Shipping Rates:

  • Shipping costs are calculated based on the weight of your order and the shipping destination.
  • Free shipping may be available for orders over a certain amount, as specified during promotional periods.

4. International Shipping:

  • We currently offer international shipping to select countries. International shipping rates and delivery times vary and will be displayed during checkout.
  • Please note that customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

5. Tracking Information:

  • You can track your order using the provided tracking number via our website or the designated courier’s online tracking system.

6. Address Accuracy:

  • It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout.
  • Scelto Bags is not responsible for packages delivered to an incorrect address if the address provided by the customer is inaccurate or incomplete.

7. Delivery Delays:

  • While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may impact delivery. We appreciate your understanding in such situations.

8. Lost or Stolen Packages:

  • Scelto Bags is not responsible for lost or stolen packages. If you have concerns about the security of your delivery location, please consider using a secure delivery address.

9. Order Modifications:

  • Once an order is placed, modifications cannot be made. Please review your order carefully before completing the purchase.

10. Contact Us:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact our Customer Service team at [email protected].


Note:
This Shipping Policy is subject to change without prior notice. Please review this policy periodically for any updates. Last updated information will be reflected at the top of the document.

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